When you use q888, you share certain personal information with us. This Privacy Policy clearly outlines what data is collected, why it's collected, where it's stored, and how it's kept secure.
This policy applies to the q888 website, mobile app, and all associated services. By using q888, you agree to this Privacy Policy.
📌 In Summary: We keep your data secure, never sell it, and never use it for anything beyond its intended purpose without your consent.
1. What data we collect
The following information may be collected when you register and use q888's services:
Personal Identity Information
- Full name (as shown on your national ID or passport)
- Date of Birth
- Mobile Number
- Email Address (if provided)
- Current Address (for KYC verification purposes)
Financial information
- Mobile banking number (bKash, Nagad, Rocket, Upay)
- Transaction History
- Deposit & Withdrawal Records
Technical Information
- IP Address
- Device type & operating system
- Browser Type
- Site Usage Time & Patterns
- Cookies & Local Storage Data
| Data Type | Reason for Collection | Mandatory? |
|---|---|---|
| Full Name & Date of Birth | Identity verification and age confirmation | Yes |
| Mobile Number | Account & Payment | Yes |
| Notifications & Support | No | |
| IP Address | Security & Fraud Prevention | Automatic |
| Transaction History | Financial Records & Legal Obligations | Yes |
2. How We Collect Information
Q888 collects data through the following methods:
- Directly: When filling out the registration form, during KYC verification, or when contacting support.
- Automatically: Device and browser information is collected automatically when you use the site or app.
- Via cookies: Cookies are used to improve your browsing experience on the site.
- During payment processing: Relevant information is collected during mobile banking transactions.
We never attempt to collect more information than necessary without your consent. By using the site, you are considered to have consented to automatic data collection.
3. How We Use the Information We Collect
Q888 uses collected data only for specific purposes. No data is used beyond what is listed here:
- Creating & Managing Your Account
- Age & identity verification
- Processing deposits and withdrawals
- Preventing fraud and unlawful activity
- Providing customer support
- Improving service quality
- Meeting legal and regulatory obligations
- Sending bonuses and promotions (with your consent)
💡 If you'd prefer not to receive promotional messages, let our support team know at any time and we'll stop sending them right away.
5. Data Protection Measures
Q888 uses industry-leading technology to protect your data. Our security layers include:
- 256-bit SSL encryption: All data transfers are encrypted.
- Two-factor authentication (2FA): An additional layer of security at login.
- Firewall protection: Advanced firewall protection against external threats.
- Automated fraud detection: Suspicious activity is detected instantly.
- Regular security audits: Regular penetration testing is conducted by third-party specialists.
- Restricted Access: Only authorized personnel may access specific data.
Please keep in mind that no one can guarantee 100% security on the internet. We do everything we can, but you should also keep your password strong and never share it with anyone.
6. Cookie Policy
Q888 uses cookies on its site and app. Cookies are small files saved to your browser that help enhance your experience.
The types of cookies we use
- Essential Cookies: To maintain login sessions and enable core functionality. Disabling these cookies will prevent the site from working properly.
- Functionality Cookies: To remember your preferences such as language, theme, and similar settings.
- Analytics cookies: To understand which pages are used most and improve the service accordingly.
- Security Cookies: To prevent CSRF attacks and other security threats.
You can disable cookies through your browser settings. However, disabling essential cookies may cause parts of the site to stop working.
7. Your rights
As a q888 member, you have a number of rights regarding your personal data:
Right to access your data
You may request to know what personal data we hold about you.
Right to Rectification
If any of your information is incorrect, you may request a correction.
Right to Deletion
After closing your account, you may request deletion of any data held beyond legal retention requirements.
Data Portability
You may request a copy of your data in a specific format.
Right to object to processing
You may opt out of your data being used for marketing purposes.
Right to Restriction
You can request that data processing be restricted in certain circumstances.
To exercise this right Help Center Get in touch — we are required to respond within 30 days.
8. Information Related to Minors
Q888 does not provide services to anyone under the age of 18. We do not knowingly collect data from minors.
If we become aware that we hold data belonging to a minor, it will be deleted immediately and the associated account will be closed.
A note for parents: If you believe your child is using q888, please Help Center Contact us.
9. How long we retain your data
Different types of data are retained for different periods:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | For as long as your account remains active | Service operations |
| Transaction Records | 5 years | Legal Obligations |
| KYC Documents | 5 years | Regulatory Requirements |
| Log Files | 1 year | Security analysis |
| Marketing consent | Until Withdrawal | Consent-based |
After the retention period, data is securely deleted or anonymized.
10. Changes to the Privacy Policy
Q888 may update this Privacy Policy as needed. For significant changes, members will be notified at least 7 days in advance.
Continued use of the site after an updated policy takes effect will be considered acceptance of the new policy. We recommend reviewing this page from time to time.
📅 This privacy policy was last updated in January 2026.
Contact Us
For any questions, complaints, or requests regarding our Privacy Policy, please get in touch with us:
- Email: support@q888.world
- Live chat: Help Center Available 24/7 on the page
We typically respond within 24 hours. For complex matters, a resolution will be provided within 30 days.